Sales Assistant in the field of high precision cutting tools

More than Tools

Mikron Tool is an international leader in developing and manufacturing of highest precision carbide cutting tools boasting solid and sustained growth. The innovation and technology-oriented Swiss company specializes in the manufacturing of ultra-performance cutting tools in the smallest to medium dimensions for machining of demanding materials such as stainless steels, titanium, and heat-resistant alloys. In addition, holistic machining processes are developed in one of the most modern technology centres for micro-machining - also within the scope of customer projects.
With our expertise, we develop sustainable, efficient, and fairly crazy machining solutions to increase the profitability of our customers.

For our facility in Monroe, CT, USA, we are hiring a Sales Assistant to support our Sales Team in the field of high precision cutting tools

Your main tasks

• Providing prompt and high-quality service to customers of high precision cutting tools
• Provide professional and knowledgeable information, support and guidance on our products and services to customers, representatives, and distributors
• Provide timely pricing and availability information to representatives, distributors, and key customers over the phone or email
• Process Orders, confirm Orders and invoice through the SAP system
• Initiate and process domestic and international shipping documents as needed
• Assist in the maintenance of the CRM system
• Assist in the recovery process of payments in collaboration with the accounting department
• Process marketing material requests
• Order office supplies and manage inventory
• Supporting the sales and technical personnel in the planning of travels
• Target oriented working to the detail
• Adaptable to changing working conditions (business growth)

Your profile

• Business administration related graduation
• Working experience in sales support and administration
• Knowledge of administrative systems, preferably SAP, CRM (customer data system) and others
• Knowledge of MS Excel, Word, PowerPoint
• Interest and inclination for technical subjects
• Capacity to work independently and good organizational skills
• Reliable, responsible, and persevering person
• Empathetic person who has ease in establishing excellent relationships with internal and external business partners
• Best communication skills and high competence in telephone customer service
• Goal-oriented work down to the last detail
• Adaptability to changing working conditions (business growth)
• Work ethics mindset

What we offer

• Part of a strong Swiss group with international focus
• Entrepreneurial environment with horizontal hierarchies and a strong team spirit, positive company culture
• Future-oriented workplace with various and inspiring tasks
• Comprehensive introduction with continuous feedback
• Opportunity to actively participate in operational optimizations
• Attractive compensation and excellent social benefits