Customer Service Mechanical Technician I

Making complexity accessible

Mikron Automation is your worldwide partner for advanced automation solutions. At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms, and lifelong support we are driving lasting success for your business.

Your main tasks

A Customer Service Mechanical Technician is responsible for the build, debug, calibration, install, and post installation of machines. They are a key participant in the customer support phases as required to meet the functionality of the customer’s system within time and system availability constraints. You will work with all internal departments and external customers to find and implement solutions to support company goals, values and philosophy.

Your profile

Additional Responsibilities

• Receive parts from Logistics in order to assemble machinery following standard procedure
• 85% TRAVEL for customers across North America
• Home state MUST be AZ, CO, FL, IL, MI, NC, ND, NH, NY, TN, TX, and WI
• Accurate mechanical build and installation of stations per design
• Alignment of the machine and conveyor circuit
• Wiring and plumbing of the machine per company’s standards
• Pre-align stations with calibration
• Final alignment and fine tuning of station
• Brainstorm potential mechanical changes with the engineering team
• Install and change mechanical cams
• Run machine during debug
• Install safety guarding
• Support of the machine at customer site
• Installation system escapement, feeder, tray handler etc
• Responsible for the review of content of the Customer Service projects and support services with Service Applications and Engineering
• Support debug activities on the floor and customer site
• Responsible for accurately and timely generating the Customer Service documentation
• Responsible to treat customer funds as if they are Mikron funds
• Required to work independently on-site while being professional in stressful situations

What we offer

Company Offered Benefits

• PTO
• 10 paid holidays PLUS (2 floating)
• Eligible for day & night Per Diem
• Hourly pay for travel
• Excellent Medical, Dental, and Vision insurance
• Short Term Disability, Long Term Disability, Life Insurance & ADD
• FSA, HSA
• Eligible for Straight Time OT, Daily Per Diem, Night Per Diem
• Employee Assistance Program
• 401k with matching up to 5%, immediately vested
• Tuition and Continuing Education Reimbursement
• Professional Growth Opportunities

*This job posting will expire on 9/18/2023*
Compensation: $29.00 to $32.00 hourly pay