Reactive Services 
for optimal customer experience

As a machine manufacturer, we understand the importance of timely and effective support when issues arise.

That's why we have developed a comprehensive suite of reactive services to optimize your customer experience.

From our responsive help desk to our innovative augmented connection platform, our services are designed to identify root causes and resolve issues quickly and efficiently. With a focus on continuous improvement and customer satisfaction, we are committed to providing you with the best in reactive solutions.
 

Quick and Accurate Remote Diagnostics

Mikron Service Solutions is offering a new “miRemote” package (remote support management system). Regardless of the location of your machine, our service engineers can access and check all relevant machine status information in a matter of seconds. The “miRemote” connection allows you to check all relevant 
information, statuses, failures, etc. and perform diagnostics and solve most of your software problems, remotely.

Connect at any time and from anywhere

Our free remote diagnostic service is available during the warranty period, and other options can be requested.

Our services include

• Identifying root causes through remote diagnostics
• Continuous improvement through performance optimization
• Instant access to machine specialists
• Secured access for suppliers (loader and peripheries)
• General maintenance of the “miRemote”:
• Regular hardware upgrade
• Regular software upgrade

Your Benefits

• Reduce machine downtime
• Your machine operator has the capability to access the machine at any time and from anywhere
• Access to machine diagnostics
• Increase support coverage globally without onsite interventions
• No technicians’ travel costs
• Reduction of billed working hours
• Shorter reaction time
• Access to latest security standards
• Capability to manage your machine data if equipped with miS4.0

Request free remote diagnostics.

Global On-Site Support for Your Business Needs

Our pool of specialized field service engineers and technicians is available worldwide to support you on-site.

With well-selected partnerships, we cover regions where we have no facilities in order to offer you worldwide first-level support with faster reaction times.

Our services include

• Corrective services and issue resolution
• Maintenance services and continuous improvement 
• Production support for production ramp up or efficiency increase

We are dedicated to providing you with the best reactive solutions for your machine needs.

Contact us to experience the best in responsive services and optimized customer experience. Increase uptime with us.